We started in 1957 as the CSIRO Co-operative Credit Society and have grown and evolved, joining together 72 credit unions and co-operatives to become Australia’s first customer-owned bank. We changed our name to Bank Australia in 2015. 

We are owned by our customers, which means we don’t answer to shareholders. Our profits are returned to customers through better rates and fees and our investments are used to create positive social and environmental change.

We have 16 branches located across Australia, full online and mobile app banking and you can use any big four bank ATM for free. 

We are committed to keeping jobs in Australia and our contact centre is located in regional Victoria. 

By becoming a customer with us you will also have access to Apple Pay, Google Pay and Android Pay. 

Additionally your money is guaranteed by the Federal Government, exactly the same as the big four banks.

Responsible banking products

Bank Australia’s products and services are structured to be economically, socially and environmentally responsible wherever possible. Our product development process is guided by the bank’s policies including:

  • Responsible Investment and Lending Policy
  • Financial Inclusion Policy
  • Environment Policy
  • Product Development Process Procedure
  • Procurement Policy.

In addition to car loan carbon offsets and new home construction biodiversity offsets, Bank Australia products offer several other socially and environmentally responsible features

Manage online banking

You’d like to do your banking online.

Online banking is convenient as you can do your banking anytime, anyplace.

Here’s some excellent information about online banking at moneysmart.gov.au/managing-your-money/banking#Online

Keep yourself safe online, check out scamwatch.gov.au/content/index.phtml/tag/BankingOnlineAccountScams

To get started you’ll need:

  • any personal account with us
  • the latest version of Internet Explorer, Safari, Firefox or Chrome
  • antivirus software or a personal firewall
  • a secure internet connection and device
  • a current email address.

Bank Australia Working Hours

Bank Australia open to serve our customers: As an essential service under the shutdowns announced, our branches and contact centres will remain open to serve our customers with their banking needs over the coming days and weeks.

All branches will be operating from 10:00am to 3:00pm, Monday to Friday until further notice.

You can still get in touch with us by phone on 132 888 from 8:00am to 8:00pm, Monday to Friday and 9:00am to 2:00pm Saturday.

It may take us longer to answer your call as more customers choose to call rather than come into a branch so thanks in advance for your patience and please take care of yourselves. 

Contacting us while you’re away

If something goes wrong while you’re away the best way to get it sorted is by phone. 

You can call us on +61 3 9854 4666 from 8:00 am to 8:00 pm (AEST) Monday to Friday and 9:00am to 2:00pm Saturday (AEST).

Bank Australia SWIFT Code

Swift codeINGBAU2SXXX

SWIFT Code is a standard format of Bank Identifier Code (BIC) used to specify a particular bank or branch. These codes are used when transferring money between banks, particularly for international wire transfers. Banks also use these codes for exchanging messages between them.