NZI Insurance

As one of New Zealand’s longest established insurers, NZI is incredibly proud to have helped countless Kiwis weather all sorts of storms over the last 160 years.

Our history means we’re more experienced than any other insurer in knowing what it takes to plan and prepare for the unexpected. With NZI, you’re assured the best, most flexible and comprehensive insurance services on offer in New Zealand.

We pride ourselves on keeping pace with the challenges, opportunities and risks faced by Kiwi businesses today and, by working closely with local brokers through our network of branches across the country, we’re experts at finding the right cover to suit you.

But don’t just take our word for it. NZI has won Intermediated Insurance Company of the Year in the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) numerous times, including as recently as 2017. NZI has also scooped up the Innovation of the Year award previously too.

So if you think it sounds like we might be your cup of tea, talk to a broker today about how NZI can help protect you and your business.

NZI is proudly backed by IAG – the largest general insurer in New Zealand. IAG is also represented by brands including AMI, and State.

NZI Insurance Products

Personal Cover

  • Home Insurance
  • Contents Insurance
  • Car Insurance
  • Boat Insurance

Business Cover

  • Commercial Property Insurance
  • Liability Cover
  • Construction Insurance
  • Corporate Insurance
  • Rural Insurance
  • Marine Insurance
  • Risk Solutions

NZI Insurance Contact Details

General enquiries

Phone 0800 694 222
From outside New Zealand +64 9 969 6000 (9am – 5pm NZEST)

NZI Private Bag 92130 Auckland 1142

Your claim

If you’re having difficulty getting in touch with your broker about a claim, please call NZI directly.
Ph 0800 2BROKER (0800 227 653)

Media enquiries

For media enquiries, please visit the IAG website.

Travel emergency assistance

Emergency help is available 24 hours a day, 365 days a year, wherever you’re travelling in the world.

Simply phone our collect call (reverse charge) phone number for assistance:

+ 64 9 969 5550.

Emergency assistance is for emergencies only. For all other claims, please contact us on your return to New Zealand.

Advice is available for all services related to medical and hospital, repatriation, legal expenses, evacuation and travel. With a medical emergency, you or the doctor or hospital treating you may contact emergency assistance for 24-hour emergency advice. If you are hospitalised, require emergency air transportation (or repatriation) back home or have to curtail your travel, you must contact emergency assistance.

When you call we require your name, your policy number and selected plan or destination, details of your emergency, and a contact phone number.

Complaints service

At NZI we’re committed to providing a high-quality service to our customers.
But if things do go wrong, we look to identify and correct any mistake as quickly and efficiently for you as possible.
Find out more about our process for resolving complaints 

Insurance fraud

Insurance fraud costs every policy holder.
You can help by reporting suspected fraudulent activity.
Information provided will be held in the strictest of confidence.
Ph 0800 FRAUDLINE (0800 372 835)
Post to: Fraud Manager Private Bag 92130 Auckland 1142


If you’re a non-contracted supplier, you can email claim related invoices to [email protected] Be sure to include the claim reference in the subject line of your email